PSAHelpline: Your Online Channel for PSA Certificates

PSAHelpline.ph is a user-friendly online channel, simplifying the process of acquiring essential PSA certificates, including birth, marriage, death, and Certificate of No Marriage or CENOMAR. The website is easily accessible through desktops, tablets, or mobile phones, and offers a convenient and secure solution for Filipinos seeking a straightforward and efficient way to obtain vital civil registry documents wherever they are in the country.

Since 2000, PSAHelpline.ph has swiftly addressed the need for hassle-free ordering and delivery of PSA certificates. In an effort to provide better services, it has undergone remarkable enhancements, offering seamless and efficient features over the year.

1. Easy, Fast, and Secure Ordering Process

PSAHelpline provides an uncomplicated ordering process, allowing users to easily request copies of their PSA certificates, all from the comfort of their homes or offices, ensuring that individuals across the country can benefit from its streamlined and efficient services. 

To order, follow these easy steps:

1. Log on to www.PSAHelpline.ph and fill out and submit the online order form. A reference number will be assigned to the application.
2. Pay for the order through any of the online payment channels available, or over the counter at payment center hubs. 
3. Wait for the PSA certificate to be delivered.

2. Cost-Efficient Shipping for Multiple Copies

When it comes to ordering multiple copies of the same PSA certificate, PSAHelpline provides users with a friendly advantage that puts money back in their pockets. Implemented in January 2021, it is a cost-effective approach where the service ensures that the applicant only incurs a single shipping fee, no matter how many copies of the same PSA certificate is ordered to be delivered to one address. 

3. Diverse Payment Options for Convenience and Safety

Recognizing the importance of convenience and safety in transactions, PSAHelpline.ph provides a variety of payment options. Whether online or over the counter, applicants can choose the method that best suits their preferences and needs, ensuring a secure and reliable payment process. Applicants may conveniently pay online immediately after submitting their orders. 

Online payments are made available for the following:

• Visa or Mastercard credit cards
• GCash
• Maya
• Bayad Online

Over the counter payments:

• 7-Eleven 
• Bayad 
• Palawan Pawnshops

Other payment channels available:

• BancNet ATMs
• Dragonpay

4. Flexible Delivery Options, Including National Book Store Outlets

PSAHelpline.ph caters to users’ needs with flexible delivery options. Users can choose to have their PSA certificates dropped off at select National Book Store outlets, providing a secure alternative for those unable to receive their documents personally. 

Opting for this delivery method provides individuals with the freedom to collect their PSA certificate at a time that aligns with their schedules, offering a convenient alternative for those constantly on the move or with unpredictable work commitments. 

The National Book Store pick-up option prioritizes security and privacy. The certificate will only be released to the certificate owner or an authorized requester, and this handover is contingent upon presenting a valid government-issued ID. 

As of now, this delivery method is available for orders within Metro Manila and select National Book Store branches. PSAHelpline is actively working to expand this service to include more provincial branches, ensuring that the convenience of the National Book Store pick-up option becomes accessible to a broader audience across the country. 

5. Convenient Order Tracking

PSAHelpline.ph takes transparency seriously by allowing users to track the status of their orders easily. With a simple click on the “Check Status” button on the homepage and the input of the Order Reference Number, applicants can stay informed about the progress of their request, offering peace of mind and assurance.

6. Reliable Customer Support

Experience personalized assistance with PSAHelpline.ph through the dedicated customer support hotline, available Monday to Saturday, from 8AM to 5PM (excluding holidays). Users can speak directly with a live agent to personally follow up on their orders or clarify any questions about the services. Alternatively, users can reach out through email at help@psahelpline.ph, and the email support agents will promptly address their concerns.

PSAHelpline stands as a steadfast ally for those seeking convenient online access to PSA certificates. With over two decades of commitment, PSAHelpline not only ensures efficiency but also prioritizes the safety and security of the applicants’ personal information. Serving as a reliable and user-friendly platform, it remains dedicated to simplifying the process of obtaining vital documents, embodying a legacy of trust that has stood the test of time.